Days from retirement, Bob Hanscom talked about his nearly 30-year career helping organizations use malpractice data among other tools to focus their efforts to improve care and avoid patient harm. In this interview, he describes how the role of medical liability carriers has changed — for the better — and what more needs to be done to improve patient safety.
"I think most malpractice carriers around the country now would also say they have a patient safety mission. It has become the language of the industry, which I think is tremendous." — Bob Hanscom